The following letter will be mailed by AT&T to all  who have mobility and other services discounted by AT&T. Any services provided by other carriers such as Frontier are NOT involved.

Dear Retiree:

As of Aug. 15, paperless billing and credit/debit cards payment restrictions for employee/retiree discounted Wireless and U-verse accounts take effect. The restrictions do not apply to your legacy wireline (landline voice) account. Your employee/retiree discounts will NOT be removed, BUT you need to take action.

Here’s what’s happening:

  • Going Paperless – after Aug. 15, you will no longer receive a paper bill. Make sure you receive your bill. Enroll in eBill today.
  • No credit or debit card payments – you must select a checking or savings account based payment option or other acceptable payment options listed below.
  • If you don’t take action your account could become delinquent and subject to service disruption

Here’s what you need to do:

You can manage your account activities through myAT& Making the change is easy and takes only a few minutes.

To enroll in eBill/Paperless billing:
  • First, log in at
  • If you haven’t already registered, click on “Register Today.”
  • Hover over Billing section at the top of the page.
  • Select Paperless Billing.
  • Click the button to enroll in Paperless Billing.
  • Select Enroll.
  • Confirmation is automatically sent.
  • If you have multiple accounts, you must enroll each account separately

Please ensure your e-mail address is current and accurate in order to receive your eBill/Paperless billing in a timely manner.

To update e-mail address:
  • First, log in at
  • Hover over Profile section at the top of the page.
  • Click Profile.
  • Click User Information.
  • Scroll down and click Edit next to “Primary User”.
  • Click Save Changes. That’s it.
To enroll in AutoPay or change payment method:
  • First, log in at
  • Click Enroll or Edit in AutoPay.
  • Select the Payment Method (via a checking or savings account).
  • Complete required information and click Submit.
  • Confirmation is automatically sent.
Other acceptable payment options in place of your credit/debit card payments:
  • Making one-time payments on our website or by phone using your checking or savings account.
  • Using online banking/bill pay from your bank’s website.
  • Sending a payment check via U.S. mail.
  • Making payments with cash or using your checking or savings account at payment machines within company-owned retail stores.

We also want to share with you some of the questions that we have received.

Frequently Asked Questions

What is an eBill?

An electronic bill, also known as “eBill”, is simply an electronic version of your paper bill that you can view and pay online. Current and past eBills can be viewed, printed or filed online for record-keeping if needed. You will be required to provide an e-mail address when you register for your eBill which will be used to provide your monthly notification. You will receive an e-mail notification each month when your latest bill is available.

Why am I required to enroll in paperless billing and receive my bill electronically?

eBilling reduces overall costs for AT&T. It eliminates manufacturing and postage expenses and is environmentally friendly.

What if I don’t own a computer with internet access or do not have an e-mail address?

Use of a computer, tablet or smartphone is the intended way for the Company to communicate with you. You may ask a family member or a friend to assist with the online enrollment process.

Why can’t I pay with a credit or debit card?

The AT&T Employee Discount Program (Retired Employees) Terms and Conditions require payment methods that do not result in additional costs to AT&T. The approved payment methods allow us to offer the discount without incurring additional costs to the business. The recommended payment method, direct debit from a checking or saving account, is simple, safe, and secure.

Will I be able to process my bill payment online with a credit or debit card on Aug. 16?

No, the system will block you from processing the payment with a credit or debit card.

Thank you for your support in our continued cost saving transformation.

View this letter as a PDF:

AT&T Employee Discount Program (Retired Employees) Terms & Conditions to be Enforced

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