I have received the following from AT&T ..
Retiree Leadership teams ,
AT&T wanted to give you a heads up about several administrative errors that occurred with “Your Spending Account “ in processing January reimbursements. We don’t anticipate any of these will have a negative financial impact on retirees enrolled through the Exchange. Three communications sent out from the Exchange to participants to alert them to these situations.
Issue #1 – Duplicate Check Print
The Aon Retiree Health Exchange has a separate division, Your Spending Account (YSA), which administers reimbursement to retirees who are eligible for a company funded Health Reimbursement Account (HRA). The YSA team outsources check writing to a third party vendor for participants who do not opt in to direct deposit reimbursement.
On January 8, 2016, the check writing vendor erroneously printed duplicate checks and Explanation of Benefits (EOB) statements for January, 2016 auto reimbursements. 50,000 retirees received two identical checks in the same envelope, which included the same amount, date and check number. The YSA team sent out a communication on January 15th after identifying all impacted participants, which advised that retirees should deposit one check and shred the other, as only one check would clear for payment processing.
For retirees who’d previously provided an email address, this communication went out via email. All other retirees received the communication through U.S. mail. If bank fees are incurred as a result of this error, the Aon Retiree Health Exchange will reimburse impacted participants directly, to avoid a negative financial impact to retirees.
Issue #2 – Early Claim and Premium Reimbursement Processing
On January 13, 2016, the YSA team processed the premium reimbursement file for carrier submitted claims from January 1st-7th.
· 2,100 retirees received a January claim statement and plan premium reimbursement and prematurely received a February claim statement and plan premium reimbursement.
The YSA team sent out a communication to impacted participants to advise them that their February reimbursement was processed early and advised that their next auto reimbursement would resume in March.
Issue #3 – January 13, 2016
· 16,500 retirees received a January claim statement and payment and prematurely received a February claim statement, but no payment.
The YSA team sent a communication out to all impacted participants to explain that they received their February claim reimbursement statement early and would receive their February payment the week of February 8th, as scheduled.
Please note, some retirees were impacted by more than one of these identified issues and may have received two separate communications from the YSA team.
Participants are being referred to the Aon Retiree Health Exchange service center if they have additional questions or concerns about their account.