2026 Contact Information for Benefits & Resources

Reporting a Death

• Fidelity Service Center: To report the death of an Eligible Former Employee or Eligible Dependent, call 800-416-2363.

• You do not need a Fidelity Service Center PIN or Social Security number/customer ID to report a death.

Medical Benefits & Administrators

• Employer Direct Healthcare, LLC (EDH) dba Lantern: Provides Specialty Care, Cancer Care Support, and serves as the Surgical Centers of Excellence.
  • Website: https://lanterncare.com/
  • Email: guide@lanterncare.com
  • Phone: 888-726-0849
• Emerging Therapies Solution (ETS): Serves as the Centers of Expertise for Cell and Gene Therapy.
  • Website: https://emergingtherapies.com/
  • Phone: 888-733-1284
• Hinge Health: Provides a Digital Musculoskeletal (MSK) Solution and virtual physical therapy at home.
  • Website: hinge.health/att
  • Email: hello@hingehealth.com
  • Phone: 855-902-2777
• UnitedHealthcare (CarePlus): Provides coverage for listed experimental health services and specified enhanced services.
  • Website: https://careplus.att.com/
  • Phone: 877-261-3340

Dental & Life Insurance

• Cigna Dental:
  • Website: https://www.mycigna.com/
  • Phone: 888-722-5505
• MetLife (Life Insurance):
  • Website: http://www.att.com/benefitscenter
  • Phone (Denied EOI Claims): 888-346-4288, select option 1
  • Phone (Other Claims & Forms): 888-346-4288, select option 2
  • Phone (Accelerated Death Benefits): 866-887-2019
• Metropolitan Life Insurance Company (Optional Retiree Life & Post-65):
  • Website: metlife.com/mybenefits
  • Fax: 866-545-7517

Reimbursement Accounts

• Smart-Choice Accounts: Manages Adoption, Surrogacy, and Cryopreservation accounts, as well as the Wellbeing Choice Account.
  • Website: http://www.att.com/benefitscenter
  • Phone: 877-722-0020
  • Mobile App: ReimburseMe
• Your Spending Account: Manages HealthCare Spending, Dependent Care Spending, and all Health Reimbursement Accounts (HRAs).
  • Website: http://www.att.com/benefitscenter
  • Phone: 877-722-0020

Tax Forms & General Resources

• 1095C Forms: Visit https://hraccess.att.com/ or call 877-722-0020.

• W2 Forms: Visit https://hraccess.att.com/ or call 888-722-1787.

Discounts, Offers, and Support

• Retiree Website: https://hraccess.att.com/

• Retiree Discount Marketplace: https://alumnidiscounts.benefithub (Referral code: 3KU4SA)

• AT&T Products and Services: https://www.e-access.att.com/hronestop/group/hr-onestop/discounts or call 866-664-4621

• Wireless Product Support: att.com or call 888-722-1787

• Internet and AT&T Phone Support: https://attperks.benefithub.com/Welcome or call 800-331-0500

• Wireline Support: 877-377-9010

AT&T Medical Programs

• AT&T Group Medicare Advantage Program: Administered by United Healthcare.
  • Website: https://retiree.uhc.com/att
  • Medical Phone: 866-819-3448
  • MH/SUD Phone: 800-453-8440
• Eligible Former Employee Advantage (Self-Insured/non-Medicare Eligible):
  • Medical & MH/SUD (UnitedHealthcare): https://www.myuhc.com/ | Phone: 877-506-7221
  • Centers of Expertise (ETS): https://emergingtherapies.com/ | Phone: 888-733-1284
  • Prescription Drugs (CVS Caremark): http://www.caremark.com/ | Phone: 800-378-8851
• Eligible Former Employee Advantage (Fully Insured/Medicare Grandfathered): Administered by UnitedHealthcare.
  • Website: https://retiree.uhc.com
  • Medical Phone: 888-803-9234
  • MH/SUD Phone: 800-453-8440

Beneficiary Designations, Pension, and Savings

• General Beneficiary Designations (Fidelity):
  • Website: https://netbenefits.fidelity.com/NBLogin/?option=Beneficiary
  • Phone: 800-416-2363
• Ancillary & Life Insurance Beneficiaries (MetLife):
  • Website: http://www.metlife.com/mybenefits
  • Phone: 888-346-4288
• Pension Benefit Plan (Fidelity):
  • Website: www.netbenefits.com
  • Phone: 800-416-2363
• Stock Options & Restricted Stocks (Fidelity):
  • Website: www.netbenefits.com
  • Phone: 800-544-9354
• AT&T Equity Administration:
  • Email: att.equity.admin@att.com
  • Phone: 866-533-4390

Program Eligibility & Document Requests

• Health and Welfare Eligibility: Contact the AT&T Benefits Center at http://www.att.com/benefitscenter or 877-722-0020.

• Pension and Savings Eligibility: Contact the Fidelity Service Center at www.netbenefits.com or 800-416-2363.

• Requests for Official Documents: To request copies of documents under which an ERISA plan is established, send a written request to:
  • AT&T Services, Inc.
  • Attn: Plan Documents
  • P.O. Box 132160
  • Dallas, TX 75313-2160
  • Phone: 210-886-5920